About the project
Legrand is one of the largest global providers for switches, sockets, and light. Before working with Publicis Sapient, Legrand’s B2B arm was using a 1000+ page catalog and mail-order/phone-in order placement. Legrand’s B2C arm had a limited ecommerce experience for its designer switches and outlets. Internally Legrand used a combination of in-house based and licensed tools for client management systems, quote intake and approval, and distribution status management.
This ecommerce experience was unique in that the Home page was more a dashboard and the checkout process needed to encapsulate a complex quote intake and processing flow. The “Portal” would also allow client mangers to login on behalf of their clients and execute entire orders. highly efficient digital experiences covering areas such as: Pricing and Availability, Project Quoting, Account Management, Order Management, Case Management and Returns.
Ultimately we delivered 8 User Journeys, 4 Primary Personas, Over 350 Clickable Prototypes across Responsive Web and Smart Watch, 200+ Visual Designs, with a Design System and Experience Principles to keep everything grounded throughout.
Role
UX Designer
Tools
Protoshare
Main takeaway
While not the most “hip” or “trendy” client or solution delivery, this project taught me a lot and ultimately has shaped and grown my process and approach for all project’s I’ve worked on since.